I am used to Mayo Clinic.
Dealing with Allina Health my first few times is a monster, both inside my first experience at the hospital and trying to get through to someone at the hospital.
Either no one answers for a very long time or when someone does answer they transfer you to some other department.
Always Helpful, Always Accomadating! Also has free clinic on Tuesdays for less fortunate!
Went in to have a lump removed from my left breast. Surgeon never got the entire lump out- (had to go to a different surgeon not even 6 months later). They charged me to get dressed in a alcove with a curtain "called it a recovery room" and charged me $370- no one took my vitals or spoke to me- I changed from my gown to my clothes and left. No one followed up with the pathology report- no one called me to see how I was doing, no one cared one bit! I disputed the bill- $1300 for a surgery that didn't even work! Lump returned and the lump was worse then the first time....and now.. they called today giving me 3 options to pay the bill. 1-in hospital credit card at 8% interest that I can pay off in a year. 2. $135 a month until its paid 3. Financial aid. I told the individual who called- why should I pay for a bill that the services performed never worked, and the customer service was the worst I've ever experienced? I had to have a second surgery because the 2nd surgeon told me the reason why it came back was because the 1st surgeon didn't GET IT ALL THE FIRST TIME- REALLY?? And you want full payment now? You didn't care about me on that operating table, you didn't care about me after I went home, but boy oh boy do you money hungry people care now! Unreal! Then, I will be placed into collections if I don't pay it within 3 months? Seriously!? Wow you really have people over a barrel! I disputed this bill, I thought I was speaking to the director of the facility, the individual who I spoke with about my bill said, no you spoke to a patient care person.... Ohhh.. interesting, so now they also lie who they are! DO NOT GO TO THIS FACILITY! Miracle I made it out alive! WORST EXPERIENCE EVER!
they are wonderfull , they have wonderfull staff an care + they have great surgey team , i would recommend them for anyoe to to use this hospital cauise such awsome people there an they treat you like family
Every time I am there I feel like I leave frustrated. The nurses are nice.
I had to give it a 1 in order to post... Believe me.. it isn't even worth a 1 star! NEGATIVE -5 stars! WORST FACILITY EVER!
Whoever does answer has no clue what’s going on.
Now if their service was free and I didn’t have to pay anything out of pocket, I would still complain because the service is that bad!!
AH has a horrible phone system.
I don’t have all day to explain my frustration, so I’ll leave it at that for now.
I would rate this hospital a zero if I could but I can’t.
Allina Health River Falls Clinic is a US Hospital based in River Falls, Wisconsin. Allina Health River Falls Clinic is located at 1617 E Division St, River Falls, WI 54022, USA.
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